Customer satisfaction is very important to us at Altitude Off Road, and we want to make your shopping experience as pleasant as possible.
We stand behind our products 100%, and we’re confident that our merchandise's design, quality, and safety will meet your expectations.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. We recommend that you check the dimensions to ensure they are the right size for your space before completing your purchase. However, if you are not fully satisfied with your purchase, please contact us as soon as possible to discuss your concerns. We may, at our discretion and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated costs of all product exchanges or returns will be met by the customer.
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty and terms.
Special return offers apply to individuals only.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached and within the returns policy time frame.
Return shipping costs are the customer's responsibility. Return shipping costs will be refunded only if the return is a result of our error.
Gift cards, promo codes, and promo prices cannot be applied to exchanges.
Returns must be made within 30 days of the purchase date, unless faulty.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Altitude Off Road Ltd will not pay to return these items to you
We're here to help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help.
We recommend sending returns via registered post or tracked courier as we do not accept responsibility for lost items.
We will process your return as an account credit or refund.
Upon receiving your return we will assess your item/s and process a store credit or a refund paid back to you via your original payment method. Returns are processed within 3 business days of receiving your parcel at our warehouse and we will notify you via email once your return has been completed.